Trelleborg Wheel Systems launches new B2B online portal

Trelleborg Wheel Systems prides itself in supporting its product portfolio offering with a network of field-based sales support and technical teams.

These teams assist dealers, and their end-users, in identifying the correct tyre configuration and patterns for their machinery, and offer on-going assistance and support through tyre site inspections to maximise operational efficiency and application productivity.

As an additional touchpoint, Trelleborg Wheel Systems has recently launched a totally new dealer online experience, aimed at serving customers more effectively, wherever they are located.

The new B2B online portal, ‘My TWS Hub’ will help dealers manage their tyre stocks and streamline deliveries to all customers across the agriculture, material handling, and construction industries.

Paolo Pompei, president of Trelleborg Wheel Systems remarked on the new My TWS Hub features, designed for customer efficiency, before, during and after purchase: “At Trelleborg Wheel Systems, we are constantly looking for new ways to reach out to customers and help them run their operations more smoothly.

“Our new, updated My TWS Hub is the latest company innovation that allows dealers to respond more quickly in a fast-changing world.”

My TWS Hub delivers easy access to more intuitive search filters, so dealers can select the ideal tyre for their customers by brand, segment, or keyword.

Additional E-learning and news sections are also included to expand dealers’ knowledge of products and services available across the Trelleborg Wheel Systems portfolio.

TWS says dealers – and their sales teams – will be even more equipped to offer advanced technical support and a personalised service to customers and end users in their market.

The new portal helps dealers manage their inventory more effectively, seeing stock availability and delivery times, and monitors deliveries through a new order tracking feature.

In addition, customers can access and appreciate additional features and benefits from the e-learning section. Dealers can benefit from having a direct communication channel with local technical and customer service representatives anytime, anywhere, throughout the year.