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<\/p>\nHaving already established a reputation for providing industry leading levels of aftersales care, wheel servicing equipment specialist Pro-Align has further boosted its credentials in this area with the appointment of a new aftersales manager.<\/p>\n
Experienced aftermarket professional Nigel Jacob joins the business from a specialist automotive dealer consultancy where he was responsible for improving the profitability and customer experience at a number of Toyota and Lexus dealerships around the country.<\/p>\n
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\u201cI\u2019m incredibly excited to be starting this new role,\u201d comments Nigel Jacob, aftersales manager, Pro-Align. \u201cThe company already has a great name for looking after its customers so it\u2019s going to be an exciting challenge taking this up even further to the next level.\u201d<\/p>\n
As a qualified vehicle technician, Nigel has also previously worked as a patrolman for the RAC, and aftersales manager at VW, Skoda and Audi dealerships.<\/p>\n
In his new position, Nigel will be responsible for ensuring that Pro-Align\u2019s dealer and independent workshop customers continue to receive the very best levels of service, helping them to maximise their profitability and improve efficiency.<\/p>\n
\u201cWe\u2019re delighted to welcome Nigel on board and we\u2019re sure that he will become a great asset to the business,\u201d says Paul Beaurain, managing director, Pro-Align. \u201cHe has a phenomenal amount of experience and really understands how workshops operate which I\u2019m sure will help us and our customers massively.\u201d<\/p>\n
With equipment downtime a major issue for the most profitable workshops, Pro-Align has invested extensively in its aftersales operation which includes 14 service engineers and fully equipped vans, located strategically throughout the UK to provide a rapid response to any equipment issues. Indeed, in 2017 95 per cent of customer service issues were first time fixed within 48 hours or under.<\/p>\n","protected":false},"excerpt":{"rendered":"
Having already established a reputation for providing industry leading levels of aftersales care, wheel servicing equipment specialist Pro-Align has further boosted its credentials in this area with the appointment of a new aftersales manager. Experienced aftermarket professional Nigel Jacob joins the business from a specialist automotive dealer consultancy where he was responsible for improving the […]<\/p>\n","protected":false},"author":1,"featured_media":18921,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[649,654,1],"tags":[666],"class_list":["post-18920","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brands","category-irish-news","category-news","tag-pro-align"],"yoast_head":"\n