Eleven tyre specialists have received Michelin Certified Centre status and had the standard of their service recognised by the world’s leading tyre manufacturer. Their achievements were recognised at the first Michelin Certified Centre Business Seminar which took place recently in Malahide at which best practice, business trends and issues facing the tyre industry were discussed.
The eleven dealers, who collectively operate a total of 13 individual retail outlets – ten in the Republic of Ireland and three in Northern Ireland – are: Simon Allen (Global Tyres, Carrickmacross and Dundalk), Robert Ferguson (Discount Tyres, Blanchardstown and Naas Tyre & Auto Services), Phil Flynn (Dungarvan Tyre Centre), Thom Fox (Ballinasloe Tyre Centre), Robert Frazer (Carryduff Tyres), Eamon Gleeson (Eamon Gleeson Tyres, Cahir), Wilson Mackey (A One Tyres, Dromore), Michael McGrath (Safeway Tyres, Ennis), Patsy Meyler (Meyler’s Tyres, Wexford), Cormac Nolan (Nolan Tyres, Ballon, Co. Carlow) and Alistair Simpson (Tyre Safety Centre, Cookstown).
Becoming a Michelin Certified Centre recognises the achievement of each of the 11 specialists in providing the very best levels of service, professionalism and expertise that is approved by Michelin’s Europe-wide accreditation scheme.
To qualify for certification and attend the seminar – which was hosted by Michelin UK and Ireland Commercial Director, Malcolm Scovell – each retail outlet had to successfully pass a stringent, independent audit of its operations. The audit assesses the quality of the workshop and buildings, levels of customer service and personnel requirements including training and skill levels.
Speaking at the seminar, Mr. Scovell described the programme as ‘one designed to make dealers feel part of a successful, international organisation, while maintaining their own individual identity.’ He went on to say that Ireland’s eleven Michelin Certified Centre dealers are ‘as good as any in Europe in their approach to their customers.’
In recognising the contribution being made by each Michelin Certified Centre in delivering the standard of service that motorists now expect, their Sales Manager for Ireland, Tom Dennigan confirmed the company’s desire to grow the number of Certified Centre dealers, north and south, by 2014.
Other Michelin personnel present at the event were Michelin Certified Centre Programme Development Manager, Mark Coleman; Business Development Manager, Joe Davies and all of the company’s Area Managers in Ireland.
Eleven tyre specialists have received Michelin Certified Centre status and had the standard of their service recognised at the first Michelin Certified Centre Business Seminar which took place in Malahide recently.